The improvement guide : a practical approach to enhancing organizational performance / Gerald J. Langley ... [et al.].
Publication details: San Francisco, Calif. : Jossey-Bass ; 2009.Edition: 2nd edDescription: xxi, 490 p. : ill. ; 25 cmISBN:- 9780470192412 (hbk.) :
- 0470192410 (hbk.) :
- HF 102
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Formerly CIP.
Includes bibliographical references (p. 465-477) and index.
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