Making sense of the NHS complaints and disciplinary procedures
Publication details: Radcliffe Med, 1997Description: 118pISBN:- 1857751639
- WX 415.
Contents:
1 - The old system - why change?
2 - The Wilson Report - "Being Heard".
3 - In-house complaints procedures - local resolution.
4 - The conciliation process.
5 - Independent review.
6 - The new disciplinary procedures.
7 - Appeals.
8 - The Ombudsman.
9 - The NHS Tribunal.
10 - The General Medical Council.
11 - The role of the Local Medical Committee.
12 - The role of the Medical Defense Organisation.
13 - Complaints and the legal system.
14 - How to avoid complaints and how to respond to them.
| Item type | Home library | Class number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|
| Book | Lewisham and Greenwich NHS Trust Library Shelves | WX 415 (Browse shelf(Opens below)) | 1 | Available | W0002172 |
1 - The old system - why change?
2 - The Wilson Report - "Being Heard".
3 - In-house complaints procedures - local resolution.
4 - The conciliation process.
5 - Independent review.
6 - The new disciplinary procedures.
7 - Appeals.
8 - The Ombudsman.
9 - The NHS Tribunal.
10 - The General Medical Council.
11 - The role of the Local Medical Committee.
12 - The role of the Medical Defense Organisation.
13 - Complaints and the legal system.
14 - How to avoid complaints and how to respond to them.
K
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