Making sense of the NHS complaints and disciplinary procedures (Record no. 21302)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01327cam a2200409 4500 |
| 001 - CONTROL NUMBER | |
| control field | 9708276 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 090401t1997 xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 1857751639 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (Sirsi) i9781857751635 |
| 060 ## - NATIONAL LIBRARY OF MEDICINE CALL NUMBER | |
| Classification number | WX 415. |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Pickersgill, D |
| 245 ## - TITLE STATEMENT | |
| Title | Making sense of the NHS complaints and disciplinary procedures |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Name of publisher, distributor, etc. | Radcliffe Med, |
| Date of publication, distribution, etc. | 1997 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 118p |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 1 - The old system - why change? |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 2 - The Wilson Report - "Being Heard". |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 3 - In-house complaints procedures - local resolution. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 4 - The conciliation process. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 5 - Independent review. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 6 - The new disciplinary procedures. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 7 - Appeals. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 8 - The Ombudsman. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 9 - The NHS Tribunal. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 10 - The General Medical Council. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 11 - The role of the Local Medical Committee. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 12 - The role of the Medical Defense Organisation. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 13 - Complaints and the legal system. |
| 505 0# - FORMATTED CONTENTS NOTE | |
| Formatted contents note | 14 - How to avoid complaints and how to respond to them. |
| 591 ## - | |
| -- | K |
| 610 #2 - SUBJECT ADDED ENTRY--CORPORATE NAME | |
| Corporate name or jurisdiction name as entry element | National health service |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Discipline |
| 9 (RLIN) | 5904 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Staff |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | General practice |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Complaints. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Stanton, T |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | Do not Suppress in OPAC |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Date last checked out | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| National Library of Medicine | Lewisham and Greenwich NHS Trust Library | Lewisham and Greenwich NHS Trust Library | Shelves | 16/06/2006 | 2 | WX 415 | W0002172 | 27/03/2015 | 02/01/2007 | 1 | 27/03/2015 | Book |