Consumer audit :
Consumer audit : guidelines. College of Health. 1994.
- College of Health, 1994
- 142p
1 - What is consumer audit? 2 - Getting started. 3 - Involving all client groups. 4 - Training staff. 5 - In-depth interviews. 6 - Focus groups. 7 - Observations. 8 - Analysing the results and writing the report. 9 - Achieving change.
1872707041
Consumer satisfaction
Patient satisfaction
Quality of health care
Medical audit
Quality assurance, health care
Measurement
WX 520.
1 - What is consumer audit? 2 - Getting started. 3 - Involving all client groups. 4 - Training staff. 5 - In-depth interviews. 6 - Focus groups. 7 - Observations. 8 - Analysing the results and writing the report. 9 - Achieving change.
1872707041
Consumer satisfaction
Patient satisfaction
Quality of health care
Medical audit
Quality assurance, health care
Measurement
WX 520.