000			01058cam a2200361 4500
001			9407283
008			090401t1994 xxu||||| |||| 00| 0 eng d
020			_a1872707041
035			_a(Sirsi) i9781872707044
060			_aWX 520.
110			_aCollege Health
245			_aConsumer audit : _b guidelines. College of Health. 1994.
260			_bCollege of Health, _c1994
300			_a142p
505	0		_a1 - What is consumer audit?
505	0		_a2 - Getting started.
505	0		_a3 - Involving all client groups.
505	0		_a4 - Training staff.
505	0		_a5 - In-depth interviews.
505	0		_a6 - Focus groups.
505	0		_a7 - Observations.
505	0		_a8 - Analysing the results and writing the report.
505	0		_a9 - Achieving change.
591			_aU
650			_aConsumer satisfaction
650			_aPatient satisfaction
650			_aQuality of health care
650			_aMedical audit
650			_aQuality assurance, health care
650			_aMeasurement
710			_aNHS Management Executive
942			_n0
999			_c21517 _d21517