| 000 | 01327cam a2200409 4500 | ||
|---|---|---|---|
| 001 | 9708276 | ||
| 008 | 090401t1997 xxu||||| |||| 00| 0 eng d | ||
| 020 | _a1857751639 | ||
| 035 | _a(Sirsi) i9781857751635 | ||
| 060 | _aWX 415. | ||
| 100 | _aPickersgill, D | ||
| 245 | _aMaking sense of the NHS complaints and disciplinary procedures | ||
| 260 |
_bRadcliffe Med, _c1997 |
||
| 300 | _a118p | ||
| 505 | 0 | _a1 - The old system - why change? | |
| 505 | 0 | _a2 - The Wilson Report - "Being Heard". | |
| 505 | 0 | _a3 - In-house complaints procedures - local resolution. | |
| 505 | 0 | _a4 - The conciliation process. | |
| 505 | 0 | _a5 - Independent review. | |
| 505 | 0 | _a6 - The new disciplinary procedures. | |
| 505 | 0 | _a7 - Appeals. | |
| 505 | 0 | _a8 - The Ombudsman. | |
| 505 | 0 | _a9 - The NHS Tribunal. | |
| 505 | 0 | _a10 - The General Medical Council. | |
| 505 | 0 | _a11 - The role of the Local Medical Committee. | |
| 505 | 0 | _a12 - The role of the Medical Defense Organisation. | |
| 505 | 0 | _a13 - Complaints and the legal system. | |
| 505 | 0 | _a14 - How to avoid complaints and how to respond to them. | |
| 591 | _aK | ||
| 610 | 2 | _aNational health service | |
| 650 |
_aDiscipline _95904 |
||
| 650 | _aStaff | ||
| 650 | _aGeneral practice | ||
| 650 | 0 | _aComplaints. | |
| 700 | _aStanton, T | ||
| 942 | _n0 | ||
| 999 |
_c21302 _d21302 |
||