| 000 | 00562cam a2200205 4500 | ||
|---|---|---|---|
| 008 | 070904n2001 000 0 eng u | ||
| 020 | _a9781870471916 | ||
| 035 | _a(Sirsi) a47116 | ||
| 060 | _aHF 90. | ||
| 100 | 1 | _aBoden, A | |
| 245 | 1 | 4 |
_aThe handling complaints pocketbook / _cby Angelena Boden |
| 260 |
_aAlresford : _bManagement Pocketbooks, _c2001 |
||
| 300 |
_a105 p. : _bill : _c15 x 11 cm. |
||
| 340 | _aBook | ||
| 490 | _aManagement Pocketbooks | ||
| 650 | 2 | _aCustomer care | |
| 650 | 2 | _aComplaints | |
| 650 | 2 | _aManagement | |
| 942 |
_n0 _01 |
||
| 999 |
_c12114 _d12114 |
||