Can we talk? : seven principles for managing difficult conversations at work /
Publication details: London : KoganPage, 2021Description: ix, 214pISBN:- 9781398601338
- 9781398601307
Contents:
Introduction: seven principles for managing difficult conversations; chapter 1 - confidence - trusting yourself and the other party; chapter 2 - clarity - making your point clearly and listening with an open mind; chapter 3 - compassion - be empathetic and understanding; chapter 4 - curiosity - asking questions rather than shutting down; chapter 5 - compromise - earn respect by respecting others; chapter 6 - credibility - recognizing your word is only as good as your actions; chapter 7 - courage - navigating the obstacles; chapter 8 - bringing it all together.
| Item type | Home library | Class number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|
| Book | CEME Library (NELFT) Shelves | WLM870 (Browse shelf(Opens below)) | Available | NE12722 |
Introduction: seven principles for managing difficult conversations; chapter 1 - confidence - trusting yourself and the other party; chapter 2 - clarity - making your point clearly and listening with an open mind; chapter 3 - compassion - be empathetic and understanding; chapter 4 - curiosity - asking questions rather than shutting down; chapter 5 - compromise - earn respect by respecting others; chapter 6 - credibility - recognizing your word is only as good as your actions; chapter 7 - courage - navigating the obstacles; chapter 8 - bringing it all together.
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