TY - BOOK AU - JOSS, R. AU - KOGAN, M. TI - Advancing quality: total quality management in the National Health Service, by Richard Joss and Maurice Kogan SN - 0335193951 PY - 1995/// CY - Buckingham PB - Open Univ Pr KW - QUALITY ASSURANCE, HEALTH CARE N1 - Monograph; paperback ER -