TY - BOOK AU - Hyde, Lesley ED - SHROPSHIRE HEALTH AUTHORITY ED - UNIVERSITY OF BIRMINGHAM TI - Getting to the core: a practical guide to understanding users' experience in the health service PY - 1991/// CY - Shrewsbury PB - Shropshire HA KW - Health Services KW - Research Design KW - PATIENTS N1 - Held at: MS ER -