TY - BOOK AU - Ashley, Vic AU - Ashley, Sheila TI - The City and Guilds textbook: level 3 diploma in business administration SN - 9780851932538 PY - 2015/// CY - London PB - City & Guilds KW - Organisation and administration KW - Administrative staff KW - Qualifications N2 - This textbook accompanies the Level 3 Diploma in Business Administration. Published by City & Guilds, it aligns directly to the National Occupational Standards. This book will help learners with all necessary practical skills, as well as detailing all essential knowledge in clear language. Tutors will find this resource a vital tool for planning lessons and delivering the qualification. The textbook includes: the mandatory units and most popular optional units; test your knowledge questions; individual and group activities to aid learning; and case studies to place the theory in a real-life context ER -