TY  - BOOK
AU  - Pickersgill, D
AU  - Stanton, T
TI  - Making sense of the NHS complaints and disciplinary procedures
SN  - 1857751639
PY  - 1997///
PB  - Radcliffe Med
KW  - National health service
KW  - Discipline
KW  - Staff
KW  - General practice
KW  - Complaints
N1  - 1 - The old system - why change?; 2 - The Wilson Report - "Being Heard"; 3 - In-house complaints procedures - local resolution; 4 - The conciliation process; 5 - Independent review; 6 - The new disciplinary procedures; 7 - Appeals; 8 - The Ombudsman; 9 - The NHS Tribunal; 10 - The General Medical Council; 11 - The role of the Local Medical Committee; 12 - The role of the Medical Defense Organisation; 13 - Complaints and the legal system; 14 - How to avoid complaints and how to respond to them
ER  -