TY - BOOK AU - McBride, J AU - Clark, N ED - Bbc for Business TI - The art of influence: 20 steps to better management. BBC for Business.1996 PY - 1996/// PB - BBC Worldwide Ltd KW - Videotapes KW - Negotiation KW - Interpersonal relations KW - Communication skills KW - Management techniques N1 - 1 video ER -