TY  - BOOK
ED  - DOH
ED  - Department of Health
ED  - System Three Social Research
ED  - York Health Economics Consortium
TI  - NHS complaints procedure : : national evaluation
PY  - 2001///
CY  - London : 
PB  - Department of Health, 
KW  - Complaints
KW  - Patient satisfaction
KW  - National health service
KW  - Appeals procedures
KW  - Malpractice
UR  - http://webarchive.nationalarchives.gov.uk/20130107105354/http://www.dh.gov.uk/en/Publicationsandstatistics/Publications/PublicationsStatistics/DH_4002838
ER  -