Image from Google Jackets

Normal view MARC view ISBD view

Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman and Robert Dugan.

By:

Hernon, Peter [author.]

Contributor(s):

Publisher: London : Facet Publishing, 2015Copyright date: © 2015Edition: Third editionDescription: xiii, 218 pages : illustrations ; 28 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9781783300594 (pbk.)

Subject(s):

DDC classification:

025.5

NLM classification:

Z680

Holdings
Item type	Home library	Class number	Status	Date due	Barcode
Book 7 day loan	Ferriman information and Library Service (North Middlesex) Shelves	Z 680 HER (Browse shelf(Opens below))	Available		00020729

Browsing Ferriman information and Library Service (North Middlesex) shelves, Shelving location: Shelves Close shelf browser (Hides shelf browser)

Previous								Next
Previous	Z 675.M4 HEA Health care librarianship and information work	Z 676 CHA Changing roles and contexts for health library and information professionals	Z 678 POT The library marketing toolkit	Z 680 HER Assessing service quality : satisfying the expectations of library customers /	Z 687 SER The serials management handbook a practical guide to print and electronic serials management	Z 698 CHO Organizing information : from the shelf to the Web	Z 711.3 WEB Teaching information skills : theory and practice	Next

Includes bibliographical references and index.

There are no comments on this title.

to post a comment.

London Health Libraries Koha Consortium privacy notice