The theory and practice of change management [E-book]

Part 1 - Managing change: a process perspectiveIntro to Part 11. Process models of change2. Leading changePart 2 - Recognising the need for changeIntro to Part 23. Patterns of change4. Sources of change5. Recognizing the need for change6. Using value innovation7. Starting the changePart 3 - Diagnosing what needs to be changedIntro to Part 38. Diagnosis9. Gathering and interpretingPart 4 - Planning and preparing for change Intro Part 410. Shaping implementation strategies11. Developing a change plan12. Types of interventions based on who does what13. Types of intervention based on issues to be resolved14. Selecting interventionsPart 5 - Leading and managing the people issuesIntro to Part 515. Building change relationships16. The role of leadership17. Power, politics and stakeholder management18. Responsible change management19. Managing context to promote ethical practice20. Communicating change21. Motivating others to change22. Supporting others through changePart 6 - Implementing change and reviewing progressIntro to Part 623. Implementing change24. Reviewing and keeping the change on trackPart 7 - Sustaining changeIntro to Part 725. Making the change stick26. Spreading the changePart 8 - LearningIntro to Part 827. Change managers learning from their own experience28. Facilitating collective learning29. Pulling it all together: a concluding case study.