Difficult conversations : how to discuss what matters most

By:

Stone, Douglas

Contributor(s):

Publication details: London : Portfolio Penguin, 2011Edition: Tenth anniversaryDescription: xxxiii, 315 p. 19.5 cmISBN:

9780670921348

Subject(s):

NLM classification:

HM 251.

Summary: Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go. Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen. Difficult Conversations gives you the know-how to tackle even the most challenging exchanges.

Holdings
Item type	Home library	Class number	Status	Date due	Barcode
Book	CEME Library (NELFT) Shelves	WLM 870 (Browse shelf(Opens below))	Available		NE12727
Book	Stenhouse Library Shelves	HM 251 (Browse shelf(Opens below))	Available		S04149
Book	Stenhouse Library Shelves	HM 251 (Browse shelf(Opens below))	Issued	29/11/2023	S04150

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Previous	WLM 228 ABC of clinical resilience	WLM 228 Self-care for allied health professionals : from surviving to thriving	WLM 870 Crucial conversations : tools for talking when stakes are high /	WLM 870 Difficult conversations : how to discuss what matters most	WLM 870 The Routledge handbook of health communication	WLM100 Models for mental disorder : conceptual models in psychiatry	WLM100 The art of the psychotherapist. how to develop the skills that take psychotherapy beyond science	Next

Don't panic. Difficult conversations are inevitable, but the leaders of the Harvard Negotiation Project are here to teach you how to negotiate a pay rise, resolve a dispute or even let someone go.

Arming you with the right techniques and tools in this step-by-step guide, you will learn how to manage your feelings, empathise, avoid the blame game and really listen.

Difficult Conversations gives you the know-how to tackle even the most challenging exchanges.

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